Return & Refund policy

Processing Timeline: Orders are processed and dispatched within 3 to 5 business days. Orders completed after 11:00 AM IST will begin processing on the following business day.
Shipment Confirmation: You will receive a second confirmation email as soon as your item leaves our factory. Please note that for multi-item orders, products may be dispatched separately and arrive on different days.
Tracking Gaps: Order statuses are updated only after the product leaves our facility. If you have not received your shipping details within 7 days, please contact us at +91 74113 35297.
Delivery Instructions: While we cannot guarantee a precise delivery time, we will do our best to pass specific instructions to our third-party delivery partners if you notify us immediately after placing your order.
Fair Processing: To ensure fairness to all our customers, every order is processed chronologically. We do not offer "expedited" or "speedy" shipping for a premium fee.
Shipping Costs: Delivery is Free for most locations across India. A visible shipping charge may apply to isolated or interior regions not covered by our standard network; any such fees will be clearly displayed on the order confirmation page.

To prevent policy misuse, a Return/Refund request will be legally voided under the following circumstances:

Physical Damage: The mattress exhibits signs of improper use, structural damage, or severe "wear and tear."
Hygiene & Spillage: Severe liquid spillage, stains, dirt, or odors are discovered during the inspection process.
Environmental Degradation: The mattress was exposed to extreme hot or cold temperatures, permanently degrading the fabrics or foam.
Improper Support: The mattress was used on an improper surface or bed frame without adequate support.
Size Errors: Returns are not accepted for "Incorrect Mattress Size Ordered." We strongly advise customers to cross-check their bed dimensions before placing an order.
Abuse Prevention: Returns are limited to one return per household per year. We also reserve the right to refuse returns from anyone associated with competing mattress manufacturers or brands.

Initiation: Return requests must be submitted via our "Contact Us" page or by calling +91 74113 35297 within the standard return window from the date of delivery.
Photographic Proof: You are required to supply clear photographs of the mattress. Failure to send appropriate photos may result in your request being cancelled.
Invoice Requirement: You must hand over a physical copy of the purchase invoice to the pick-up agent. Without the receipt, the return claim will be rejected.
Pickup Timeline: Once your return is approved, we will contact you within 48-72 hours. Returns are generally inspected and picked up within 7 working days of the request being raised.

Amount: You will receive a 100% refund provided the mattress is in good condition. Note: If freebies were provided with your order, the retail cost of those freebies will be deducted from your total refund amount.
Processing Time: Refunds are officially initiated within 48 hours of successful pickup and confirmation by our agents.
Prepaid Orders: Credits will automatically route back to the source account (Credit Card, Debit Card, Net Banking, or Wallet) within 7 to 10 days.
Cash on Delivery (COD) Orders: Refunds for COD orders are made via Direct Bank Transfer. You must securely provide your bank details and official email address via our "Contact Us" page. COD refunds are processed within 5 working days of receiving your bank details.
Incorrect Amount: If you notice a discrepancy in your refund amount, please email us immediately with your invoice copy for swift rectification.

Before Shipping: You may cancel your order entirely or modify your shipping address for a full refund at any point before the product leaves our facility.
After Shipping: Once the item has been shipped, you must raise a formal cancellation request by calling our support number.
Defective Products: If you receive a damaged or defective product out of the box, you must contact us within 3 days (72 hours) of receipt to arrange for an immediate replacement.

No Resale Policy: Comfortnest never resells returned mattresses. Returned products are either sustainably recycled, disposed of, or donated to charity. We guarantee that every customer receives a brand-new, freshly constructed mattress.
Final Authority: Comfortnest reserves the absolute right to refuse any claim or return if it fails to fulfill the Terms outlined in this policy.
Jurisdiction: All disputes arising from this policy or purchases are subject to Karnataka jurisdiction only.

Coverage: Every Comfortnest mattress is backed by a comprehensive 10-Year Limited Warranty against manufacturing defects, including structural flaws or abnormal foam indentation that is not associated with regular usage or an improper foundation.
Claiming Warranty: To initiate a warranty claim within the 10-year period, please contact our support team with your original proof of purchase and photographs clearly demonstrating the defect.

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